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Service Adviser - Automobile

3.00 to 5.00 Years   Gurugram   06 Oct, 2023
DV HR Solutions
Job LocationGurugram
EducationNot Mentioned
SalaryRs 4.0 - 6 Lakh/Yr
IndustryAutomobile / Auto Ancillaries
Functional AreaService / Installation / Repair
EmploymentTypeFull-time

Job Description

    Job Title: Service Adviser - AutomobileLocation: [Gurugram]Experience: 3 years in automotive serviceEducation: Diploma or Degree in Automobile or a related fieldCompany Overview:Company is a leading automotive dealership and service center dedicated to providing exceptional customer service and top-quality vehicle maintenance and repairs. We are currently seeking a highly skilled and customer-focused Service Adviser to join our team and help us maintain our reputation for excellence in the automotive industry.Key Responsibilities:
    • Provide exemplary customer service and ensure efficient coordination of vehicle maintenance and repair services.
    • Act as the primary point of contact for customers, warmly greeting them and assisting with their needs.
    • Listen actively to customer concerns and effectively communicate their vehicle issues and service requirements.
    • Conduct thorough vehicle inspections, diagnose issues, and deliver clear, detailed explanations of recommended services and repairs.
    • Offer alternative solutions when applicable, maintaining transparency in service recommendations.
    • Schedule customer appointments, optimizing service workflow, and collaborate closely with the service department for timely completion of repairs and maintenance.
    • Maintain meticulous service records and documentation, including generating accurate estimates and invoices for customers.
    • Keep detailed logs of customer interactions and service histories.
    • Stay up-to-date with advancements in automotive technology and repair methodologies, providing expert technical guidance to customers.
    • Uphold exceptional customer satisfaction by promptly addressing concerns and conducting post-service follow-ups.
    • Foster strong collaboration with service technicians and the parts department to ensure efficient service delivery
    To submit your application, kindly send your resume and a well-crafted cover letter to [hidden_email,hidden_mobile(WhatsApp)] with the subject line Service Adviser Application and your name.

Keyskills :
automobileservice management

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