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Service Coordinator

1.00 to 5.00 Years   Gurugram   10 Oct, 2024
jaggi brothers Hiring For Jaggi Brothers
Job LocationGurugram
EducationNot Mentioned
SalaryRs 1.5 - 3.5 Lakh/Yr
IndustryMedical / Healthcare
Functional AreaBack Office Operations
EmploymentTypeFull-time

Job Description

    Company Descriptionjaggi Brothers is an Indian company specializing in ophthalmic equipment. With a strong reputation for quality, competitive pricing, and exceptional after-sales support, we have earned the trust of our clients. Our clear focus is on eye care and associated technology, aiming to become one of the best-managed ophthalmic equipment companies in India.The Service Coordinator is responsible for managing and coordinating service activities to ensure the timely and effective delivery of services. This position involves scheduling, customer service, maintaining records, and facilitating communication service teams. The Service Coordinator plays a vital role in ensuring that service operations run smoothly and efficiently.Responsibilities:
    • Coordinate and schedule service appointments, ensuring optimal use of resources and time.
    • Assign tasks and appointments to field technicians or service teams based on skills and availability.
    • Monitor service schedules to ensure that deadlines and service level agreements (SLAs) are met.
    • Maintain accurate and up-to-date records of service requests, job completions, and client interactions.
    • Prepare and submit reports on service activities, outcomes, and performance metrics.
    • Ensure all necessary documentation is completed and filed as per company policy.
    • Assist service team members with logistical or administrative support as needed.
    • Coordinate with other departments to ensure service tasks are completed efficiently.
    • Manage inventory or equipment necessary for service activities, ensuring adequate supply levels.
    • Identify and address operational challenges or delays, coordinating with relevant teams to resolve issues.

Keyskills :
service coordinationfollow upscoordinationschedule planningservice

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