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Service Desk

Fresher   Gurugram, Noida   07 Jul, 2026
PES HR Services
Job LocationGurugram, Noida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    Shift details/Window time : as per roaster for 9 HRS at 8 am to 8 pm window (6 days working) Monday to SaturdayExp: 1.5 to 2 yrsAs per our discussion, please go through the job description and fill the required details.Designation : Service Desk ManagementJob DescriptionProficiency in English (written & spoken).Dealing with incoming calls in a professional, courteous manner over the phone and via emailDetermining the best solution based on the issue and details provided by customersTaking ownership of tickets and managing them in a logical and methodical mannerHighlight/communicate the Major/scheduled service outage related information to relevant stakeholders & responsible for doing a follow up with L2 support team un l closer.Identify and escalate repetitive issues or services risks to the service management teamsFor the Service-desk standpoint, ensure end to end response/workflow of all incident & service requests.Provide accurate information on IT products or services. Identify and suggest possible improvements on procedures.Coordination with respective Global IT stakeholders and do follow up on the ticket tillclosure.Motivate and encourage the teammates through positive communication and feedback.Diagnosing and resolving issues to the customers satisfaction and sharing knowledge with the team.Updates and reports on project performance : daily and monthly reports.Ensure compliance to Client requirements and adhere to Customer Policies & Procedures. Regular data analysis and reporting as per clients requirement.Contact hidden_mobile/hidden_email

Keyskills :
service deskit management

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