hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Service Reliability Engineer

3.00 to 8.00 Years   Gurugram   13 May, 2021
BT e-Serv (India)
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaMaintenance
EmploymentTypeFull-time

Job Description

*Why this job mattersIn Technology, we re creating an inclusive working environment where people from all backgrounds can succeed. We value different perspectives, skills and experiences. We re happy to consider ways of working that will mean you can perform at your best.What I ll be doing your accountabilities

  • Works on the customer service Desk in Gurgaon and pro-actively responds to customer faults within defined service levels.
  • To deliver operational service in 24/7 work environment
  • Incident queue monitoring to manage customer requests and queries
  • Direct engagement by phone with the end client for clarification of information/conformation of completion of request
  • Managing 3 rd party suppliers for Incident resolution -PSTN Provider, Field support team, Cisco TAC.
  • Escalation of Incidents in jeopardy of completion within defined service level to Operations Manager for onward resolution
  • KCI (Keeping customer informed) using phone on Incidents to provide continuous and timely feedback to the end client on progress
  • Initiate and Support Special Incident Investigation and Incident analysis report
  • Updating all associated activity logs on incidents including updates, ticket suspension, completion and closure
  • To maintain the Incident queue as low as possible to ensure maximum attention to each and every customer request or query.
  • To attend various workshops and training events arranged by the operations manager to improve the technical skills and BT product knowledge.
Skills/Experience required for the Job:
  • 1st level Troubleshooting skills for LAN/WAN/WLAN
  • Expertise on troubleshooting with ISP/Service Providers for Circuit related problems.
  • Able to coach and enable team members to achieve their role (non-technical and technical training)
  • Ability to champion best practice within the unit through awareness of and adherence to process and procedures
  • Ability to support Major Incidents as Incident Commander
  • Excellent written and spoken English language skills
  • Ability to liaise with Internal and External customers and suppliers at any level
  • Good customer interfacing skills.
  • Strong communication and interpersonal skills.
  • Ability to work under tight timescales
  • Sound knowledge of BT back-end systems and network management tools
  • Able to work with little or no supervision and with limited technical support.
  • Qualifications :
  • Minimum Graduation, or equivalent professional qualifications or experience;
  • CCNA certified with strong technical skills
, *.

Keyskills :
service deskfield supportservice levelspoken englishcustomer servicetechnical skillsenglish language

APPLY NOW

Service Reliability Engineer Related Jobs

© 2019 Hireejobs All Rights Reserved