Service Trainer - Appliances

Job Description

Job Responsibility:
• Conduct comprehensive needs assessments to identify the specific training requirements of individual technicians and the team as a whole
• Organize classroom-style sessions about product feature and sales and service techniques
• Conduct role-playing activities to develop interpersonal skills (eg handling customers & their objections etc)
• Identify individual and team skills gaps
• Schedule regular training sessions (eg monthly or quarterly)
• Ensure new hires take on induction training courses, including communication and troubleshooting skills
• Liaise with managers and encourage on-the-job coaching
• Assess the impact of each educational course on staff performance and client satisfaction
• Develop engaging and interactive training programs using a variety of media, such as presentations, videos, hands-on exercises, and virtual simulations
• Craft training materials that align with company standards, industry best practices, and regulatory requirements
• Deliver training sessions with expertise and enthusiasm, ensuring trainees grasp complex technical concepts and practical applications
• Evaluate the effectiveness of training programs through assessments, feedback sessions, and observation of trainees performance
• Identify and address knowledge gaps through personalized coaching and additional training modules
• Stay abreast of emerging technologies and industry trends to ensure training content remains relevant and up-to-date
• Collaborate with cross-functional teams to integrate training initiatives with overall company goals and customer expectations
• Contribute to continuous improvement of service technician training by gathering feedback and making recommendations for enhancement
Skills Required:
• Ability to work independently and as part of a team to achieve common goals and contribute to a collaborative training environment
• Strong organizational and time management skills to effectively manage multiple training projects and deadlines
• Ability to adapt training methods to suit different learning styles and preferences
• Passion for sharing technical knowledge and promoting continued professional development

Keyskills :
technical trainingtraining coordinationtraining deliveryservice trainer