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Sr Network Engineer

5.00 to 10.00 Years   Gurugram   31 Mar, 2020
Gartner India Research & Advisory Services Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

About this role

In this role, you will have a unique opportunity to manage, troubleshoot enterprise technologies including voice and video conferencing across GARTNER s global computing landscape.

You will partner with operational and application stakeholders to ensure zero downtime for the services while managing new projects for scalable and reliable environments designed to meet business growth for 2020 and beyond.

What you ll do:

  • Ensure overall availability and stability of all Collaboration and Voice/Video Infrastructure technologies supported
  • PRI(s), H323/SIP protocols and trunking, voice gateway handling
  • Manage infrastructure projects or tasks (upgrades, migrations, maintenance, and new technology) to completion with minimal supervision.
  • Provides management, administration and support of Cisco Call Manager, Unity and Contact Center, Jabber, Oracle SBCs, Telemates and Splunk.
  • Execute performance and statistical monitoring and develop procedures and best practices to improve overall environment
  • Provides technical support for new and existing technologies in collaboration with other technical and management stakeholders
  • Communicates status and/or concerns regarding technical and project tasks to IT, business, and project management staff
  • Identifies and proactively resolves voice infrastructure/network issues; identifies and manages risks and issues as a subject matter expert for daily operational support and projects; acts as primary support owner and contact for all voice infrastructure environments; serves as third level of escalation for issues
  • Provides continuous evaluation of the companys telephony infrastructure and initiate expansion or remediation projects to support growth and mitigate risks
  • Collaborates with IT partners to administer and support infrastructure environments and define the overall support process
  • Manages the configuration, deployment, and administration of voice systems including routers, switches, Call Manager, Unity, and Contact Center
  • Performs hands-on support of production voice; own voice documentation initiatives
  • Performs daily monitoring of the voice infrastructure, and report on voice and system capacity utilization and drives initiatives to improve the voice delivery
  • Collaborates with the Systems Engineering team to design integrate and maintain an environment compliant with internal and external regulations
  • Supports the setup of disaster recovery strategy for production environments

What you ll need:

  • 5 to 10 years of Voice experience, design and troubleshooting in a fast pace production environment.
  • VOIP, Cisco Call Manager, Unity Connection and Contact Center, CER, Cisco Prime License Manager, Voice Gateways, CUBEs, eFax, Telemates, architecture, troubleshooting and administration
  • Advanced expertise in Cisco Unified Communications Manager (CUCM), Voice gateways (MGCP/H323/SIP), Jabber besides voice-related systems, applications.
  • Networking fundamentals and local and wide-area networking communications
  • Switching fundamentals and protocols including, VLAN, STP, VTP, ISL, 802.1Q, Etherchannel.
  • QOS (Cisco autoQOS, Diffserv, WFQ, CBWFQ, CAC and RSVP)
  • Ability to provide on call support for critical production issues and serve as member of escalation team (requires ability to be reached during emergencies and critical outages/issues)
  • Some international travel may be required, candidates with valid Passport preferred

Education and Certifications:

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