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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Technical Support / HelpdeskGeneral / Other Software |
| EmploymentType | Full-time |
Minimum Years of Experience: 2 of Openings: 8 Reports To: Manager India Support Team Supervises: NoneJOB SUMMARY The Support Engineer provides Microsoft Lync and Skype for Business support to our Enterprise Customers. Support Engineers work under limited supervision and are responsible for resolution of technical Issues and the implementation of minor changes. Job responsibilities include:Ownership and resolution of Incidents related to our customer s Microsoft Lync and Skype for Business deployments Day to day administration and monitoring of our customer s Microsoft Lync and Skype for Business deployments using the Unify Square toolset Planning and implementation of simple changes Assisting Unify Square Tier 3 Support with complex changes and maintenance work Update Incident and Change information in Unify Square s and/ or the customer s ticketing system Making sure everything we do complies with Unify Square s and our customer s standards and procedures Additional responsibilities as required QUALIFICATIONS Essential Qualifications B.S. in Computer Science (CS), Information Technology (IT), Electrical Engineering (EE), Computer Engineering (CE), Master of Computer Applications (MCA) Desirable Qualifications Microsoft Certified Professional EXPERIENCE Essential Experience Minimum 2 years relevant work experience Must have prior experience providing technical support to Enterprise Customers Desirable Experience Prior exposure to Microsoft Unified Communication Technologies SKILLS & ABILITIES Essential Skills & Abilities Strong in networking concepts. Good knowledge of Microsoft Office Products (Excel, PowerPoint, Outlook etc.) Outstanding attention to detail and capacity to demonstrate continual learning Exceptional analytical and problem solving capabilities Excellent deductive and inductive reasoning skills Strong interpersonal verbal and written skills Ability to work both individually and with teams Good knowledge of Active Directory & Windows Server (2003, 2008, R2) Ability to analyse and interpret data, capture and trace logs to resolve customer issues in live working environment Desirable Skills & Abilities ,
Keyskills :
networking switches troubleshooting lan icrosoftcertifiedprofessional operatingsystems windowsserver computerscience reasoningskills activedirectory technicalsupport problemsolving microsoftoffice