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Team Leader

1.00 to 5.00 Years   Gurugram   20 Nov, 2023
DreamWeavers InfoCom Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryRs 2.5 - 4.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Position: Team LeaderGroup: OperationsMandate : Work From OfficeWe are currently looking for a strong Team Leader to provide direction to ourproduction/calling team. The Team Leader will be tasked with developing a timeline for eachproject and delegating the individual components to members of the team, includinghim/her. The Team lead will be charged with regularly reporting on the teams progress inmeetings or through regular email contact or reports. Actively seeks to resolve any concerns while adhering to the company policy and standardsof behavior Ensure process goals and objectives are being met by each employee and provideconstructive feedback Address customers concerns with reference to products (including adverse event reporting),services rendered or employee interactions Establish tasks for employees to ensure a clean & congenial work environment Shrinkage & attrition management through elevation of employee motivation and morale Demonstration of leadership skills & pro-active thinking, maintenance of harmoniousrelations to boost loyalty and productivity Production supervision, management and delivering operational excellence in conformitywith desired industrial standards Ensure customer satisfaction and positive interaction with the company Train new employees on company standards and procedures, from how to handle a negativecustomer experience to how to properly interact with clients Active call monitoring and barging to identify and resolve deviations Oversee and administer quizzes and tests to ensure employees have a firm understanding ofcompany policyWorking Days: 6 Days (Monday to Saturday)Weekly Off Sunday (Fixed)Working Hours: 10 Am 6 PmReporting Supervisor: Head OperationsThanks & Regards,Tanisha KapoorHR ExecutiveMobile: 91-hidden_mobile.DREAMWeavers Infocom Pvt. Ltd.

Keyskills :
communication skillsproblem solvingteam handling

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