Technical Account Manager

Job Description

• Responsible for customer satisfaction, retention and reference-ability for all assigned account.
• Establish and maintain a technical relationship with assigned customer accounts.
• Comfortable in dealing with IT systems that support end-to-end business processes across the customers value chain.
• Navigate, escalate and lead efforts on complex customer requests or projects involving multiple parties and enterprise systems.
• Develop relationships with new prospects by leveraging personal and business networks.
• Utilize a deep understanding of each customers environment to identify customer needs and implement solutions that will accelerate their success.
• Work with project managers to ensure that projects mesh well with the overall strategy and are implemented successfully.
• Responsible for making moderate to significant improvements in processes, systems, or products to improve the performance of the job area.
• Identify trends and prevent issues from occurring by being proactive.
• Provide assistance and leadership in resolving complex issues across teams and throughout the company.
• Act as a technical liaison between customers, service engineering teams and support.
• Lead a team that ensures customer success and the growth and nurturing of team members careers.
• Ensure that all communication, interactions, assignments, details and actions are clear, effective, timely.
• Use best practices to drive standardization and efficiencies across your customer base to ensure full value realization.
• Manage a portfolio or clients and ensure success through the attainment of asset goals and objectives.
• Collaborate and communicate with multiple internal teams to ensure specialized customer support resolution.
• Develop relationships with existing customers and focus on renewing customers contracts and upselling additional services.
• Clear understanding of the assigned accounts business goals and directions and drive return on investment with our products and services.
• Make and meet all commitments, build trust with customers and help others to do the same.
• Expert at turning failing or struggling accounts into successful accounts, and helping others in the team do the same.

Keyskills :
technical supportoperationsbioprocess engineeringanalyticalprocess