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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Planning and Customer SLA adherencePlan Media requirement, Inventory and rotation .Understand and plan new requirements in terms of ploci changes.Follow the workflows and perform activities accordingly.Ensure smooth completion of activities and their reporting.Ensure Issue resolution qualityWork on troubleshooting the escalated issues.Work with other support groups to resolve the issues.Ensure smooth completion of recovery drills.Ensure Continuous UpgradationPlan on product upgradation & patch fixes etc.Document the issues and their resolutions.Perform root cause analysis for critical issuesEnsure documentation compliance and reporting accuracyApprove audit sheets.Work with audit teams for audit & compliance activities.Desired ProfileMinimum Requirement: BTech., preferably a professional degree.2- 3 years experience in managing technology & implementation tasks.Excellent knowledge of storage and technical systems (preferred).Experienced and adept at multi- customer handling skills.Experienced and adept at Project Management.Should be a team player with high energy.Should be a self- starter with excellent service attitude.Should be mature in working approach and proactive towards task delivery.Should have integrity, be caring, and have desire for excellence.,
Keyskills :
java environment sqlserver sql customerrelations rootcauseanalysis rootcause issueresolution customerhandling sla root planning analysis recovery compliance completion upp tgroups st age invent rep ting