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Technical Process Specialist

0.00 to 1.00 Years   Gurugram   12 Jul, 2023
Infosys Limited
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Listen to customer issues and provide solution. Executes transactions as per prescribed timelines and follows all predefined procedures with the objective to meet the SLA targets for the specific process within guidelines, policies and norms of client and Infosys. Work closely with Team Lead on all activities. industry, products, ISP related services, etcUnderstanding of common technical terminologyIntermediate Microsoft Office skills (Word, Outlook, Excel, PowerPoint)Displays superb customer service skills and capabilitiesBasic Operating System knowledgeKnowledge of common ISP products & servicesFormulate gathered unstructured information to a formal requirementGood analytical abilityAbility to navigate common user interface elementsGood listening skills - ability to understand ambiguous information, probe and consolidate into useable dataCommunicate to the user in a language, the user is most comfortable withDemonstrate patience, passion for problem solving, ability to use knowledge bases, toolsAbility to contribute to the knowledge base with appropriate knowledge artifacts,

Keyskills :
sapslacustomer relationsqualityreportingoffice skillsknowledge baseproblem solvingcustomer servicemicrosoft officeanalytical abilityispexcelbasicprobelistenoutlookartifactsanalytical

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