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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Internet / E-Commerce |
| Functional Area | Network / System AdministrationCustomer Service (International) |
| EmploymentType | Full-time |
BirdEye is searching for a top-notch Technical Support to work with a team of Customer Success Specialists operating a fast paced, startup customer support organization. We take customer happiness very seriously and its core to our DNA. You must be a flexible leader, able to work in a startup environment and be hands-on. You must truly enjoy a startup environment where we move fast, adjust the organization as needed, and be adaptable to change.requirements Shift Timings - 6.30Pm to 3.30 am (IST) - Address clients technical issues with BirdEye platform and connected services- Debug issues on cloud application and expertise in working with cross functional teams.- Take proactive action with fast turnaround on all customer issues and questions.- Expert in using Salesforce Service Cloud to manage customer cases.- Experience in running API calls using CURL and REST client.- Analytical skills for Troubleshooting, diagnosing, and resolving the issue.- Experience in writing and running MySQL DB queriesSkills Required: - Minimum of 3 Years of experience in technical support.- Excellent communication skills with strong technical aptitude- Experience in using Salesforce, CURL along with REST API, MySQL and HTML- Bachelor degree preferably in computers stream- Experience with online subscription/ Internet/ SaaS products is a must.- Good knowledge of Incident and Service request managementWork closely with a cross functional team of highly motivated and intelligent folks with a unique range of startup and enterprise experience We offer a competitive salary, healthcare benefits, catered meals, flexible work timings, along with all of the opportunities inherent in a fast-growing organization! BirdEye is a Customer Driven Marketing all-in-one platform built from the ground up to help businesses turn every customer into a happy customer. The BirdEye platform enables businesses to monitor reviews from all major sites, gain new reviews, manage customer feedback, and automatically promote their good reputation across the web, social media, and search engines.BirdEye Customer Experience Platform converts in-moment feedback into swift corrective actions, leading to positive experiences; our natural language processing and big data engine gleans all the customer feedback to provide businesses with actionable insights and competitive benchmarking to fine-tune products, services, and operations.BirdEye closes the loop on customer experience and reputation management turning customer feedback into the next-generation marketing engine. BirdEye was founded in 2012, and we are now over 350 employees strong and obsessing every day about our over 40, 000 businesses.We have offices in Palo Alto, Sacramento, Denver, Dallas and New Delhi (Gurugram).,
Keyskills :
naturallanguageprocessing bigdata mysqldb operatinga socialmedia fastturnaround customerdriven naturallanguage analyticalskills customerexperience ustomersupp technicalsupp rectiveactions