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Technical Support Associate (Voice/NonVoice)

0.00 to 3.00 Years   Gurugram   27 Apr, 2019
Convergys India Services Private limited
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryPO / Call Center
Functional AreaCustomer Service (International)Technical Support / Helpdesk
EmploymentTypeFull-time

Job Description

Technical Support Associate (Voice/Non-Voice)- Inbound Technical Support.Interface with customers via inbound or outbound calls or the Internet for resolving routine problems with products or services like internet, DTH or desktop.Roles & Responsibilities:

  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.
  • Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
  • Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
Candidate Profile-
  • Any Graduate fresher can apply.
  • Under-Graduate / drop out / pursuing Bachelors(6 months ICC experience)- can apply.
  • BE/Btech freshers are eligible.
  • Excellent verbal and written communication skills.
  • Flexible with 24/7 Environment.
  • Salary up to 22000 take home & attractive Incentives amount.
Additional Benefits-
  • Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
  • Gratuity
  • Education Assistance plan Annual entitlement of up to INR 24,000.
  • Employee / corporate discounts at majority of retail chains / hospitals / laboratories.

Keyskills :
supportroubleshootingproblemsolvingdesktoptroubleshootinginboundcallsvoicesupporttechnicalsupportassociatevoicevoicetechsupporttechnicalhelpdesktechnicalsupportinboundtechnicalsupportnonvoicesupportoutboundcallsitservicedeskcustomersupport

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