Technical Support Engineer

Job Description

We are looking to hire a skilled technical support engineer to assist our clients with all it and technical-related issues. You will be required to respond to report tickets and assist clients via remote access or on-site. This may include installing hardware and software systems, diagnosing networking issues, installing upgrades, and resolving it issues.To ensure success as a technical support engineer, you should have in-depth knowledge of it systems, high-level communication skills, and the ability to work independently.Technical Support Engineer Responsibilities:
• Responding to technical support tickets.
• Contacting clients to find out the nature of the technical or it issue.
• Linking to clients computers via remote access.
• Traveling to clients office or server location.
• Installing new hardware, software, and networking systems.
• Diagnosing and troubleshooting hardware, networking, and software issues.
• Proposing simple and effective solutions.
• Providing basic software training.
• Maintaining good client relations.
• Completing job reports.

Keyskills :
negotiation skillsbusiness intelligencetechnical skillscommunication skillstime managementflexibility