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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Rs 2.0 - 5 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Customer Service (Domestic) |
| EmploymentType | Full-time |
Answer Phones Calls/ Email/ Faxes And Letters And Provide Excellent Customer Service In A Timely And Efficient MannerProvide Problem Analysis And Resolve Client Issues With The Aid Of Available Helpdesk Tools (E.G. Help Files And Knowledge Base Articles.Ensure Accurate Call Comments Are Entered And Appropriate Information Is Provided In Escalated Calls.Ensure Call Standards Are Maintained With Respect To Greeting, Problem Identification, Proposed Solution And Conclusion.Collaborate With Team Members On Knowledge Transfer, Support Policies, Procedures And StandardsWill Provide Technical Support For Windows Product In A Highly Customer Orientated Manner Via Phone, Fax And E Mail And Will Be Involved In Spelling Of Technical Services As WellSalary 2 Lac To 5 Lac P.A. Industry ITES / BPO / KPO / LPO / Customer Service / Operations,
Keyskills :
customerservice troubleshooting customerserviceoperations problemanalysis serviceoperations technicalservices echnicalsupp customerrelations netw king helpfiles knowledgebase customersupp knowledge