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Urgent hiring for Customer Care Executive for Domestic BPO

0.00 to 1.00 Years   Gurugram   27 Feb, 2024
Sharda IT Services
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)Sales Executive (Broadband)
EmploymentTypeFull-time

Job Description

    Hi all,Hiring for sales / Customer Care Executive for Domestic BPO Process - VoiceRequired Freshers or ExperiencedJob DescriptionThe ideal candidate should be highly soft spoken and ready to work in customer support. Customer Service Executives are required to answer incoming calls from customers for various reasons and make outbound calls to customer answer inquiries, resolve complaints and provide information.Role and ResponsibilitiesAssociate will be responsible for handling incoming and outbound calls from customers.Answer calls professionally to provide information about the product available.Keep records of customer interactions and recording details of inquiries, complaints, and comments, as well as actions taken in the CRM.Escalating the calls to level 2 if required.Associate must reply to those queries in a set format.Handle all the complaints of customers and pacify them.Responsible to take the feedbacks from the customer and share with the concern person/deptt.Taking follow-ups from management for complaints and feedbackNote - Workdays per week - 6 days Timing - 10:00 am to 7:00 pm Sunday Fixed Week off Salary up to 17 K CTCIf interested, kindly drop your updated CV at hidden_mobile

Keyskills :
goodsalescustomer servicecommunicationenglishskillsfluency

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