| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Hi Folks, Altran is hiring Application/Technical support Engineers: Exp- 1-7 years Location- Gurgaon Job Description/Primary Responsibilities: Handling and driving to resolution to inbound requests coming from different channels (phone, chat, email / web) and on different platforms Ability to be analyse the problem and provide resolution by investigating potential solutions using troubleshooting skills & all available resources Ability to train/educate/guide the customer on all supported applications as per customers requirements Excellent documentation skills. (Documenting interactions, collecting necessary logs etc.) Utilize labs effectively for self-learning, research, perform recreates on different platforms as required Understand & Communicate details of invoices, understanding billing cycles, credits / refunds & cancellations Behavior & Traits The Engineer is a confident individual, continuously looking to drive accurate and timely resolution and deliver a low effort customer experience. The Engineer is: A great listener, ensures thorough understanding of the support request, remaining calm in stressful situations Focused on outcome ensuring a satisfactory resolution & delight for the customer Contribute in our effort to reduce complexity by generating new ideas/solutions Demonstrates strong ownership of the issue and works well with other organizations taking accountability Ability to work with guidelines rather than step by step instructions An out of the box thinker with ability to assess each customer knowledge levels & deal with them accordingly with ability to turnaround difficult situations, ability to assess customer profiles and deal accordingly Ability to learn new products and technologies quickly and adapt to a technically challenging environment, derive intelligence and share relevant inputs for product & process enhancements Core Skills: Excellent Soft skills to build customer rapport for an effectively controlled interaction Direct Customer Handling Experience Excellent written & verbal communication skills in English Typing speed of >=25 WPM with an accuracy of >=80% Basic knowledge on computer hardware components such as CPU, Video & Audio controllers, and software components such as drivers Basic Knowledge of Cloud Collaboration Application Support, Multiple Browsers and OS (Android, IOS, Windows, MAC, Chromebook) & Email clients like Outlook & Lotus Notes Basic knowledge on networking concepts such as IP address, Latency, RTT, Jitter, OSI layer model, VOIP, VPN & Firewall Experience on Multiple Basic knowledge on SSO and API Preferred/Optional Skills: Cisco: Basic knowledge on WebEx & Webex Teams formerly known as Cisco Spark, Jabber client specific troubleshooting Others: Basic troubleshooting knowledge on Telepresence endpoints Skype 7, Google Hangouts 5, VSee, Contus Vplay 1, Zoho Meeting, GoToMeeting, AnyMeeting video conferencing, join.me and other Collaboration Meetings Apps Regards Ritu,
Keyskills :
softskills typingspeed emailclients computerhardware customerhandling videoconferencing communicationskills verbalcommunication difficultsituations pplicationsupp behavi altraining photographicmem