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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Hi Folks, Altran has planned a hiring drive for Customer Support profile, for one of the highly reputed network equipment manufacturer on 21st Sept 2019 @ Gurgaon campus Note* Candidate must have good Communication Skill Qualification : Any Graduate Experience: 1-8 Years Venue- ALTRAN-Tower 5 Unitech Infospace, Central Park Resorts Rd, Central Park II, Sector 48, Gurugram, Haryana 122018 Interview Date: 21-Sept-19 Timing: 10:00 AM -2:00 PM Job Title: TAC Access representative Timing: Day Shift Opening: 50+Positions Job Overview: TAC Access representatives are the first point of contact for customers calling into TAC support. He/She is expected to interact with customers and identify the appropriate domain/device to guide the case for further troubleshooting with our Technical Assistance Center (TAC). Representatives are expected to have only basic technical knowledge regarding the concepts of networks and routing. Responsibilities and Duties: Handle incoming calls for TAC. Ability to be analyze the problem for our customers Contribute in our effort to reduce complexity by generating new ideas/solutions Validation of the business impact/severity. Validate entitlement for support. Attain a problem description. Determine the TAC team to route the case to and confirm with the customer the next steps in the support process. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Utilizing software, databases, scripts, and tools appropriately Behavior & Traits: The candidate is expected to be a confident individual who is continuously looking to drive accurate and timely resolution and deliver a low effort customer experience. We need the candidate to be: A great listener, ensures thorough understanding of the support request, remaining calm in stressful situations Ability to deal with difficult customers and being able to multi-task on tool usage and taking effective notes whilst handling a customer call. Excellent documentation skills. (Documenting interactions, collecting necessary logs etc.) Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Demonstrates strong ownership of the issue and works well with other organizations taking accountability An out of the box thinker with ability to assess each customer knowledge levels & deal with them accordingly with ability to turnaround difficult situations, ability to assess customer profiles and deal accordingly Ability to ask probing questions and diffuse tense situations Core Skills: Excellent Soft skills to build customer rapport for an effectively controlled interaction Direct Customer Handling Experience Excellent written & verbal communication skills in English Good typing speed and ability to take notes while talking to the customer Basic knowledge about Cisco/networking devices and their functionality Basic knowledge on networking concepts such as IP address, Latency, RTT, Jitter, OSI layer model, VOIP, VPN & Firewall Regards HR Team ,
Keyskills :
softskills typingspeed customerservice customerhandling communicationskills verbalcommunication difficultsituations technicalassistance ustomersupp behavi altraining photographicmem writtencommuni