hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

WFM - Planner & Scheduler

Fresher   Gurugram   24 Dec, 2025
IZEE MANPOWER CONSULTANCY PVT LTD
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    WFM - Planner & SchedulerKey Skills and knowledge : Excellent written and verbal communication Formal qualifications in Economics, Business Administration or equivalent Minimum 3 years of experience as a Forecasting expert, Capacity manager, Workforcemanagement manager, Partner manager or similar Minimum 3 years of experience working within a large scale omnichannel CustomerService, including front and back-office operations, as well as inhouse and outsourcedmulti-sites Strong knowledge of workforce management, covering demands projection, capacity,scheduling and intraday in relation to complex sourcing models Strong knowledge of forecasting models, sourcing models, routing strategy, skill matrix,capacity management models Broad knowledge of demand drivers connected to sales and customer care inmultinational environments Broad knowledge of the contact Centre industry and in particular globally steeredworkforce management organizations Fair understanding of Remote Customer Meeting Point (RCMP) as an integrated part ofthe business Very strong analytical skills and ability to use those to challenge ways of working Ability to build trustful and strong relationships with country colleagues in a wide rangeof markets combined with a service minded approach Ability to complete tasks, accomplish goals and achieve results Good organizational skills with the ability to understand importance of consistency androutines Ability to balance independent work and own initiatives with openness andtransparency in a sharing culture Ability to express ideas and opinions effectively in verbal and written communication Must have experience in Planning/ Forecasting & Stakeholder management

Keyskills :
schedulingforecastingwfm

APPLY NOW

WFM - Planner & Scheduler Related Jobs

© 2019 Hireejobs All Rights Reserved