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Field Response Officer

0.00 to 4.00 Years   Guwahati   24 Jan, 2021
Alankit Assignments Limited
Job LocationGuwahati
EducationNot Mentioned
SalaryRs 1.5 - 2.5 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Working Experience:-

  • Experience in working at district/regional level in any of the Government or
NGO
  • Preferable if more than two years in the field with strong understanding on needs
of elders
  • Freshers are also welcome if found bright for not more than 25% of positions
Roles & Responsibilities:-
  • Interaction with elderly persons on helpline and support system.
  • Person is required to conduct awareness camps or meetings with all departments
to create safe and happy environment at all levels for elderly.
  • Coordination and advocacy with senior citizen associations and community
groups of expanding their services and supporting during abuse and rescue of needy elderly.
  • Person will be required to provide physical support during abuse and rescue
tickets.
  • Persons will be required to coordinate with concerned official or person to
support the elderly who ever calls to HELPLINE
  • Person will be required to interact and liaison with the government officials and
other stakeholders to resolve challenges faced by the elderly.
  • Person will be required to interact and liaison with resource persons and
resource organisations that can provide services to the elderly, assess them for quality, enlist them as resource providers.
  • Person will be an important link between the contact center on one-hand and
elderly persons, community, NGOs, resource providers and Government officials of concerned departments on the other hand.
  • Person is responsible for preparing all necessary documents related to rescue or
abuses cases.
  • Person is required to collect and share success stories, case studies or media
clippings for monthly report documentation.
  • Person is required to create awareness, strengthen youth groups and other
volunteer service groups to create abuse free environment for elderly.
  • The person required to contribute updating the information to knowledge bank
from time to time.
  • The person required to interact and guide old age home in charge and staff on
standards of old age home and elderly care.
  • The person required to educate the old age home staff in registering OAH to
senior citizen website and updating regularly whenever needed.
  • The person may identify and link with local sources to improve facilities and
infrastructure at old age homes with prior permission and approval from reporting authority.
  • The person required to identify elder champions and youth groups at ground
level and refer them for strengthen towards elder care.
  • Person required to represent the organisation during professional events.
  • The person has to attend any other task assigned by the organizational reporting
authority based on the project demand.Desired Candidate Profile :-
  • Excellent people skills
  • Empathy
  • Listening skills
  • Patient and politeness with elders
  • Relationship and rapport building
  • Ability to liaise with various departments of Government and NGOs
  • Closure orientation
  • Coordination skills
  • Fluency in English/Hindi and local language with excellent verbal and writing skills.
,

Keyskills :
youth groupscase studiescampswhite paperswritingtestimonialsreportingrescueclosurecorporate liaisoncontact centersuccess storiesvideo scriptssales lettersgovernmentcustomer referencebylined articlesfacilitiesinfrastructure

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