Associat Customer Service

Job Description

We Are HiringAssociat Customer ServiceKey Responsibilities and Tasks:Branch Operations and Administration:Manage daily operations and administration of the branch, ensuring adherence to bank policies and procedures. Customer Service:Provide high-quality service delivery to customers, both internal and external, striving for best-in-class service. Data Management:Handle data entry of application forms, create customer IDs and accounts, and perform KYC checks and document verification. Cash and Clearing Transactions:Manage cash and clearing transactions effectively. Compliance and Risk Management:Work as a business partner in implementing operational and regulatory practices, including compliance, lending operations, and operational risk. Process Improvement:Oversee quality initiatives, optimize processes, and improve TAT and SLAs through automation and digitization. Customer Acquisition and Relationship Management:Acquire new customers for current and savings accounts, identify potential customers, and maintain long-term relationships. Sales and Revenue Generation:Assess client needs, identify cross-selling opportunities, and generate new revenue streams. Livelihood and Community Development:Provide support for livelihood advancement and community development initiatives. Feedback and Reporting:Provide regular feedback to senior management on customer requirements and potential opportunities. Compliance:Ensure adherence to sales compliance and SOPs defined by the organization

Keyskills :
cash transactionsservice deliveryoperationscustomer service operationsbankingbranchcash handling