Back Office Assistant

Job Description

Back Office Assistantsupports administrative and operational tasks within an organization, focusing on functions not directly related to customer service or sales.They handle data entry, record-keeping, document management, and scheduling, ensuring the smooth operation of various departments.Key Responsibilities:
• Data Entry and Record Keeping:Accurately inputting and maintaining data, ensuring records are organized and readily accessible.
• Administrative Support:Handling correspondence, answering phone calls, scheduling appointments, and managing office supplies.
• Coordination and Communication:Collaborating with other departments to facilitate smooth workflows and address queries.
• Process Improvement:Contributing to process improvement initiatives to enhance overall efficiency and accuracy.
• Document Management:Organizing and filing both physical and digital documents, ensuring accurate record-keeping.
• Data Management:Maintaining databases, updating information, and ensuring data accuracy.
• Customer Support (Indirect):Assisting with customer-related inquiries and resolving issues, often in a non-direct customer-facing role.
• Reporting and Analysis:Generating reports and analyzing data to support decision-making.
• Training and Development:Assisting with training and onboarding for new staff.
• Order Processing:Managing order processing workflows, including entry, tracking, and fulfillment.
• Sales Support:Collaborating with the sales team, providing support, and utilizing sales tools.
• Maintain the file room:Ensure files are reconciled regularly and maintain an organized workspace.
• Work with IT:Collaborate with the IT executive to ensure proper hardware and software are in place.

Keyskills :
computer skillsback office operationsback officeback office management