Customer Relations Executive

Job Description

You will be joining our flagship branch in Gwalior (Sarafa Bazar) as a Customer Relations Executive where you will play a crucial role in managing client relationships and upholding our brands reputation for excellent customer service.**Role Overview:**As a Customer Relations Executive, your primary responsibilities will include:- Serving as the main point of contact for customer inquiries, feedback, and post-sales support.- Managing and updating the customer database to ensure accuracy.- Building and nurturing client relationships through personalized communication.- Resolving any customer issues in a timely and professional manner.- Collaborating with the sales team on data management and administrative tasks.**Key Responsibilities:**- Be the primary contact for customer service inquiries and feedback.- Maintain an accurate and up-to-date customer database.- Cultivate client relationships through systematic follow-ups and personalized communication.- Address customer issues promptly and professionally.- Support the sales team with data management and administrative tasks.**Qualifications Required:**We are seeking candidates who meet the following criteria:- Education: Graduate degree.- Experience: 2-4 years in customer service or data management.- Skills: Excellent communication skills.- Age: Between 21 to 36 years.In addition to the above, we offer:- A rewarding long-term career with one of Central Indias most trusted jewellery brands.- A professional and supportive work environment.- Opportunities for growth and to be part of a prestigious team.If you are interested and meet the qualifications mentioned, please send your CV/references directly to our HR team at:- Email: hidden_email- Phone: 91 hidden_mobileThis is a full-time position that requires you to work in person at the Gwalior branch. You will be joining our flagship branch in Gwalior (Sarafa Bazar) as a Customer Relations Executive where you will play a crucial role in managing client relationships and upholding our brands reputation for excellent customer service.**Role Overview:**As a Customer Relations Executive, your primary responsibilities will include:- Serving as the main point of contact for customer inquiries, feedback, and post-sales support.- Managing and updating the customer database to ensure accuracy.- Building and nurturing client relationships through personalized communication.- Resolving any customer issues in a timely and professional manner.- Collaborating with the sales team on data management and administrative tasks.**Key Responsibilities:**- Be the primary contact for customer service inquiries and feedback.- Maintain an accurate and up-to-date customer database.- Cultivate client relationships through systematic follow-ups and personalized communication.- Address customer issues promptly and professionally.- Support the sales team with data management and administrative tasks.**Qualifications Required:**We are seeking candidates who meet the following criteria:- Education: Graduate degree.- Experience: 2-4 years in customer service or data management.- Skills: Excellent communication skills.- Age: Between 21 to 36 years.In addition to the above, we offer:- A rewarding long-term career with one of Central Indias most trusted jewellery brands.- A professional and supportive work environment.- Opportunities for growth and to be part of a prestigious team.If you are interested and meet the qualifications mentioned, please send your CV/references directly to our HR team at:- Email: hidden_email- Phone: 91 hidden_mobileThis is a full-time position that requires you to work in person at the Gwalior branch.

Keyskills :
Customer serviceData management