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Guest Relations Executive

Fresher Gwalior, AnantnagAnantnag, Muzaffarpur, Kozhikode, Kolkata, Araria, Belgaum, Valsad, Port Blair, Ana 21 Jul, 2025

ALTSEO PRIVATE LIMITED

Job Location	Gwalior, AnantnagAnantnag, Muzaffarpur, Kozhikode, Kolkata, Araria, Belgaum, Valsad, Port Blair, Ana
Education	Not Mentioned
Salary	Not Disclosed
Industry	Hotel / Restaurant
Functional Area	Front Office / Guest RelationsOperations Management / Process Analysis
EmploymentType	Full-time

Job Description

Guest Relations Executive ensures a positive guest experience by addressing inquiries, resolving issues, and providing exceptional customer service, ultimately building guest loyalty and satisfaction. They act as a key point of contact for guests, anticipating their needs and providing personalized assistance.Key Responsibilities: Welcoming Guests: Greeting guests upon arrival, providing information about the property and services, and offering assistance with check-in and luggage.Addressing Guest Inquiries:Answering questions, resolving complaints, and escalating issues to appropriate departments when necessary.Providing Exceptional Customer Service:Anticipating guest needs, offering personalized assistance, and building rapport to create a memorable experience.Promoting Services:Highlighting amenities, local attractions, and special events to enhance guest satisfaction and promote revenue generation.Feedback Management:Collecting guest feedback, addressing concerns, and proactively seeking positive reviews to continuously improve the guest experience.Compliance:Ensuring adherence to hotel policies, health and safety regulations, and quality standards.Collaboration:Working with other departments to ensure seamless service and resolve guest issues effectively.

Keyskills :
strong communication skillssalescustomer servicenegotiationcultural awarenesscomplaintsadministrative skillsguest serviceguestguest relationship managementtechnical skills

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