Customer Care BPO in Bangalore, Pune and Noida for TOP MNCs

Job Description

Role:Customer Care Executive Voice/Non-Voice (Inbound/Outbound)Locations:Bangalore, Pune, NoidaIndustry:BPO / Call Center / Customer ServiceJob Type:Full-TimeShift Timings:Rotational Shifts / Night Shifts / Day Shifts (depending on the process)Experience:Freshers to 5 YearsQualification:Any Graduate / 12th Pass (Depending on the client)Key Responsibilities:
• Handle inbound and outbound calls professionally
• Assist customers with queries, complaints, product support, or service issues
• Provide information about products/services or resolve billing and technical issues
• Document call information accurately in CRM systems
• Meet performance metrics like AHT, CSAT, FCR, etc.
• Handle email/chat support (for non-voice roles)
• Escalate unresolved queries as needed to the appropriate department
Requirements:
• Excellent communication skills in English and/or regional languages
• Basic computer knowledge and typing speed (3035 WPM)
• Willingness to work in rotational or night shifts
• Prior BPO or customer service experience is a plus
• Good interpersonal and problem-solving skills
• Immediate joiners preferred
Perks & Benefits:
• 5-day work week (varies by client)
• Performance-based incentives
• Cab facilities (for night shifts)
• Growth opportunities across verticals
• On-the-job training provided
Walk-In / Apply Now:White Horse Manpower Consultancy Pvt. Ltd.#12, Office 156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Road, Bangalore 560051Call hidden_mobile/49 hidden_mobile/50 hidden_mobile, hidden_mobile,www.whitehorsemanpower.in

Keyskills :
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