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Customer Support Engineer 2

Fresher   Hyderabad, Telangana   14 Jul, 2025
ESK Technologies
Job LocationHyderabad, Telangana
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Position IRC Total Demands Experience in Years Budget Location Shift Customer Support Engineer 2 IRC234864 10 3-4 11-14 lpa Hyderabad Rotational ShiftWe are looking for immediate to 15 days joining availability.Customer Support Engineer 2Degree in Sciences or Engineering, with Computer Science or Computer Engineering background preferred3-4 years of technical experience we will train you!Ready to work in a 24x7 rotational shift environment - this is mandatory!English Fluency Required Spoken And WrittenUsage of MS Office suite (MS Outlook, MS Word and MS Excel) & Open office suite Experience with Salesforce as a user, power user or administrator highly desirableSaaS Product KnowledgeStrong understanding of SaaS architecture and common SaaS platformsFamiliarity with multi-tenant environmentsTechnical ProficiencyUnderstanding in relevant programming languages (e.g., JavaScript, Python, SQL) Knowledge of web technologies (HTML, CSS, REST APIs, etc.)Cloud ServicesExperience with cloud platforms (Azure)Understanding of cloud infrastructure, storage, and securityTroubleshooting And DebuggingAbility to diagnose and resolve technical issues efficientlyDatabase ManagementExperience with log analysis and debugging toolsKnowledge of SQL and NoSQL databasesAbility to run queries and perform data analysisKnowledge of LAN, WAN, WLAN technologies and network protocols such as TCP/IP, DNS, DHCP, VPN, etc. preferredGood Understanding of Linux/Unix will be an added advantageJob ResponsibilitiesTaking ownership of the Support Tickets and customer communicationSupport Tier 1 TeamsIssuing understanding and impact analysis during problem identification - Severity validation Identifying affected componentsSearching KBs, support tickets, documents for relevant solutions for the reported issue Requesting and reviewing all required details like screenshot, all application logs, event viewer logs and Diagnostic utility result (if needed) before having a meeting with customerCapturing self-analysis over the ticket, creating internal and external notesNoting swarm details (using swarm template) to be filled with proper log analysis Sharing plan of action with the customer before scheduling a meeting with customer Completing mandatory Product/process training on time,

Keyskills :
MS Office suiteSalesforceJavaScriptPythonSQLHTMLCSSAzureLANWANTCPIPDNSDHCPVPNSaaS Product KnowledgeREST APIsNoSQL databasesWLAN technologies

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