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Customer Support Executive

0.00 to 2.00 Years   Hyderabad   20 Feb, 2025
UR TURN Consulting & Services
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 2.5 - 4.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Care Executive (Call Centre)Customer Service (International)
EmploymentTypeFull-time

Job Description

    Job description Sutherland Process Name: AIR BNBProcess: International VoiceQualification: 102/Graduation/ Diploma 31 Freshers and Experienced Fresher :2.5 to 3 LPAExperienced max up to 3.5lpaWork Location: Manikonda Shifts: Rotational Night shifts 2-way cab is provided (25kms of hiring zone only )Rounds of Interview HR operations Versant The Airbnb process in Sutherland refers to the companys approach to optimizing business processes and improving customer experience, inspired by Airbnbs innovative approach to hospitality. The process involves: 1. Hosting: Welcoming customers and providing a personalized experience. 2. Search: Identifying customer needs and preferences. 3. Match: Matching customers with tailored solutions. 4. Booking: Securing agreements and ensuring seamless transactions. 5. Stay: Delivering exceptional service and ensuring customer satisfaction. 6. Review: Gathering feedback and continuously improving. The Airbnb process in Sutherland aims to: - Enhance customer experience - Increase efficiency - Drive innovation - Foster a culture of hospitality By applying the Airbnb process, Sutherland seeks to deliver exceptional customer experiences, just like Airbnbs approach to hospitality. ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- What is inbound and outbound calling Inbound and outbound calling refer to two different types of customer service operations: Inbound Calling: - Incoming calls from customers to a companys customer service team. - Customers call to inquire about products, report issues, or seek support. - Inbound call centers focus on receiving and responding to customer inquiries. Outbound Calling: - Outgoing calls from a companys customer service team to customers or prospects. - Calls are made to: - Follow up on sales leads or customer inquiries. - Offer upsells or cross-sells. - Conduct surveys or gather feedback. - Provide proactive support or maintenance notifications. - Outbound call centers focus on initiating contact with customers or prospects. In summary: - Inbound calling is reactive, responding to customer-initiated contacts. - Outbound calling is proactive, initiating contact with customers or prospects.

Keyskills :
customercommunication skillsengagementfeedbackconflicthandlingresolutionskillsproactiveinterpersonal

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