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MS Product Support Advocate Microsoft Windows & M365 Tech Support 1yr

1.00 to 10.00 Years   Hyderabad   14 Aug, 2026
WHITE HORSE MANPOWER CONSULTANCY (P) LTD
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Hardware / Networking
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    MS Product Support Advocate | Microsoft Windows & M365 | Technical Support | 12 Yrs | 5.57 LPAJob DescriptionPosition: MS Product Support Advocate Experience: 12 Years Salary:
    • 1 Year: 5.5 LPA
    • 2 Years: 7 LPA
    Role OverviewProvide frontline technical and product support for Microsoft consumer products, assisting customers through Phone, Chat and Email while delivering effective troubleshooting and a high-quality customer experience.Key Responsibilities
    • Troubleshoot Windows, Microsoft 365, Office, Surface and other Microsoft products.
    • Handle technical queries through voice, chat and email.
    • Diagnose issues through effective questioning and provide clear solutions.
    • Handle How-To queries and guide customers on product features.
    • Perform remote troubleshooting using appropriate support tools.
    • Maintain accurate case/ticket documentation and follow-up actions.
    • Drive First Contact Resolution (FCR) wherever possible.
    • Escalate complex issues to appropriate Level 2/Level 3 teams.
    • Stay updated on Microsoft releases, updates, patches and known issues.
    • Promote relevant self-service resources and online documentation.
    • Identify recurring issues and collaborate with internal technical teams.
    • Adhere to SLA, quality, CSAT, FCR and resolution-time targets.
    • Maintain professionalism and empathy while handling challenging customers.
    Required Skills
    • 12 years of experience in Technical Support / Product Support / IT Helpdesk / Technical Customer Support.
    • Good knowledge of Microsoft Windows and Microsoft 365/Office.
    • Strong troubleshooting and analytical/problem-solving skills.
    • Excellent verbal and written communication.
    • Strong customer handling, active listening and empathy.
    • Ability to explain technical concepts to non-technical users.
    • Knowledge of remote support/troubleshooting tools.
    • Experience with ticket/case management.
    • Comfortable working in a fast-paced, target-driven environment.
    EducationBachelors degree in Computer Science, IT or related discipline, or equivalent technical support experience.PreferredMicrosoft certifications, including AZ-900 (Azure Fundamentals), will be an advantage.hidden_mobilehidden_mobilehidden_emailwww.WhiteHorsemanpower.inWhite Horse Manpower Consultancy Private limited

Keyskills :
product supporttechnical supportms product support advocate microsoft product support

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