Quality Assurance Specialist

Job Description

Interpret, build upon, and comply with company quality assurance standards Maintain complaint and nonconformance processing through records and tracking systems, including root-cause analysis and corrective actions Document quality assurance activities with internal reporting and audits Develop improved standards for production and design, and create testing protocols for implementation across all service lines Identify training needs and take action to ensure companywide compliance Pursue continuing education in new solutions, technologies, and skillsResponsibilitiesPlan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables Assist operations by tracking, documenting, and reporting quality levels as well as CSR, environmental, and health and safety KPIs Investigate reports of product quality issues and ensure resolution in accordance with company guidelines and regulatory requirements Develop or update procedures for capture, investigation, and documentation of product complaints Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers Provide training and support to quality assurance team members that covers systems, policies, procedures, and core processes

Keyskills :
qualitytimeanalysiscontrolmanagementprocesscompliancecollaborationdocumentationproblemtechnicaldatadetailimprovementoriented