Technical Support Engineer

Job Description

Job Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure our world-class systems operate smoothly. You will be dedicated to maintaining quality and will leverage your deep product knowledge to accurately define client issues and design effective resolutions, ensuring a seamless experience for all users.As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Assist in troubleshooting and resolving client issues effectively. - Document client interactions and solutions for future reference. - Collaborate with team members to enhance service delivery and client experience. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Strong understanding of incident management processes. - Experience with ticketing systems and client communication tools. - Ability to analyze client issues and provide effective solutions. - Familiarity with application support and maintenance. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management. - This position is based at Accenture office. - A 15 years full time education is required.

Keyskills :
troubleshootingnetworking