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Technical Support Team Leader in Hyderabad for Top IT Companies

4.00 to 7.00 Years   Hyderabad   08 Jul, 2025
WHITE HORSE MANPOWER CONSULTANCY (P) LTD
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 3.5 - 8 Lakh/Yr
IndustryIT Services & Consulting
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    Position SummaryWe are looking for a Technical Support Team Leader to manage and lead a team of service desk executives. You will be responsible for day-to-day operations, team performance, client satisfaction, and process compliance. This includes coaching, mentoring, and handling escalations effectively.Key Responsibilities
    • Lead and manage a service desk team including performance, attrition & resource planning
    • Provide coaching and mentorship to team members to bridge skill gaps
    • Ensure process compliance, knowledge management, and quality delivery
    • Own customer escalations and ensure timely resolution
    • Coordinate governance calls and performance reviews
    • Conduct regular audits, quality assessments, and drive improvements
    • Ensure team readiness with latest process updates and training
    Required SkillsGeneral Skills
    • Strong leadership & team management experience
    • Excellent verbal & written communication
    • Ability to mentor, motivate, and manage performance
    • Strong decision-making & problem-solving skills
    Technical Skills
    • 5 years of Service Desk / Technical Support experience
    • Proficient in Windows OS (XP to 10), MS Office Suite, Browsers
    • Intermediate knowledge of registry fixes, patch upgrades, virus/security troubleshooting
    To Apply:Please Contact us / Walk-in Directly (Monday to Saturday, 9 AM to 6 PM)Free Job Placement AssistanceWhite Horse ManpowerGet placed in Fortune 500 companies.Address:#12, Office 156, 3rd Floor, Jumma Masjid Golden Complex,Jumma Masjid Road, Bangalore 560051.Contact Numbers:hidden_mobile /hidden_mobile

Keyskills :
service deskcoachingwindows osmentoringteam managementpatch managementmicrosoft windowsclient escalation handlingteam lead

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