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Telecom International Voice. HYD

1.00 to 6.00 Years   Hyderabad,Bangalore   06 Nov, 2024
Wroots Global Private Limited
Job LocationHyderabad,Bangalore
EducationNot Mentioned
SalaryRs 2.0 - 4.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    International client hiring fortelecomPosition: International Customer Voice SupportResponsibilities:
    • Provide exceptional customer service and support for international customers.
    • Handle inbound and outbound calls to resolve transaction-related inquiries and issues.
    • Assist customers with order placement, payment processing, refunds, and cancellations.
    • Investigate and resolve transaction problems or discrepancies.
    • Document customer interactions and maintain accurate records.
    • Follow established guidelines and security protocols.
    • Escalate complex issues to appropriate teams.
    • Stay updated on product features and policies.
    • Strive to exceed customer expectations and ensure satisfaction.
    • Meet performance targets and collaborate with cross-functional teams.
    Qualification: Graduates only (must have all marks cards)Exp: min 10 monthsexp in International VoiceShifts: RotationalCabs:2 waysLocation: HI tech City- HYD- WFO!Rounds- VirtualDaily interviews and joining date weekly. call now!Please reach out to Soni@hidden_mobile for any info.

Keyskills :
telecomvoice processemail supportinternational bpovoice supportinternational voice processinternational processinternational call center

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