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Client Services Manager

Fresher   Hyderabad / Secunderabad, Telangana,India   22 Jul, 2023
Epiq
Job LocationHyderabad / Secunderabad, Telangana,India
EducationNot Mentioned
SalaryNot Mentioned
IndustryIT / Computers - Software
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

Its fun to work at a company where people truly believe in what theyare doing! The primary goal of this position is to oversee our team of project managers and ensure the successful execution of client work, with a focus on coordinating with internal departments to complete complex tasks and continually improve our processes. Essential job responsibilities will include:

  • Manage a strong team of highly motivated eDiscovery professionals project managers.
  • Provide support for client escalations including problem identification and resolution.
  • Regularly meet with clients to deliver status updates, resolve project issues maintain regular engagement with key client contacts in line with client expectations.
  • Work with the team to achieve organizational goals with utilization and revenue.
  • Performance review, coaching, daily workload analysis and team management
  • Works collaboratively with the Operations Managers to identify and execute on process improvement initiatives.
  • Provides managerial and strategic guidance to the development of Epiqs best practices as well as cross-functionally with other operational groups.
  • Provide substantive oversight to client-specific projects, managed on a day-to-day basis by project managers.
  • Ensures that client and project requirements are being met by meeting on a regular basis with project teams.
  • Provides team leadership to professionally develop and motivate staff members and allows them to assume additional responsibilities and growth opportunities within the organization.
  • Instill confidence with the client and serves as the public face of Epiqs high-quality service delivery offering.
Education & Experience Requirements:
  • Bachelors degree in project management, business management, or related area of study.
  • Solid technical understanding of eDiscovery and ability to define and refine requirements through a project on the EDRM model.
  • Come with relevant professional experience from a global consulting practice in any of the following areas of expertise: Digital Forensics, Mobile Forensics, eDiscovery Client Services, Document Review, and eDiscovery Operations.
  • 5-7 years of experience as a Project Manager or similar position responsible for defining and managing project scope, timelines, profitability, and effective delivery of products or services.
  • Experience in managing delivery of customer-facing and internally facing products or services in eDiscovery.
  • Experience with managing a high performing client facing team.
  • Excellent project management skills including problem solving, prioritization, scheduling, and documentation.
  • Excellent interpersonal skills both internally and externally.
  • Significant experience working in US hours coordinating with clients.
Shift Hours & Timings - US working hours, anytime between 6 PM - 6 AM based on client time zones. This will be a hybrid role based in the Hyderabad office.If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!It is Epiqs policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individuals race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiqs policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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