Project Management - SDM

Job Description

You will support all the phases of Process Mining projects, from concept to implementation. Your key areas of responsibility will include:Managing end-to-end Process Mining initiatives across various clients and industriesTracking data identification, extraction and transformation activitiesDesigning and developing process monitoring dashboardsProcess Leader - Graduate in Science / Engineering/Any professional Degree-Masters or 5 years integrated BTECH/MTECH, MBA, MCA]. Analytics, Statistics & Lean six sigma, would be added advantageProject ManagementEnsures timely communication and well-articulated to the organization and clients, using standard communication vehiclesUnderstands the audience and adapts a communication style to suit the audience; effectively blends one-to-many and one-to-one styles depending upon the contextCommunicates with senior leaders effectively and provides perspective/expertise on process/productLeverages communication as an effective catalyst for improvementOffers opinions to clients; teams and peers with confidence and communicates effectively ones stand on issues, based on factsProblem Solving:Articulates a clear LOB/unit level strategy and its contribution to business, identifies links between strategy and the LOBs/Units delivery and builds awareness of this link within the organizationIdentifies problems/opportunities and common themes along with patterns related to various issues across multiple processes and reimagining the complete process from an end to end perspective.Leverages past experience cross multiple processes to deconstruct and identify different factors contributing to the issues and provide solutions to outstanding problemsTakes ownership of difficult decisions by taking decisive and timely action in high-pressure situationsEnhances team members knowledge-base by encouraging and creating opportunities for cross-training in other product lines within the businessProposes and elicits innovative solutions through discussions with team members by cascading information on changes/improvements requiredPlans, monitors and evaluates delivery of agreed upon action items by keeping stock of the factors impeding the progress and also proposes alternatives to overcome the sameEnables sustainable change by setting up systems to support the new end stateDelegates work effectively and reaches out of people beyond the team to secure resources/information needed to achieve goals; takes ownership for team and ones own resultsIdentifies resources needs in advance and has a plan in place to make these available from a limited resources pool; steps in when needed to manage escalations with clients/stakeholders move forwardStakeholder Management:Drives differentiated approach for different sets of customers and communicates regularly with them to ensure there are no surprises; proactively asks for feedback from clients to improve deliveryProactively and effectively engages with senior leadership to identify, plan and assign the required resources for projectsManages, monitors and evaluates delivery against set business goals, keeping stock of factors impeding progress, and takes steps to overcome themDevelops a plan to deliver against goals, continuously assesses feasibility of the plan and identifies gapsIdentifies and addresses process bottlenecks and improves processes to enable the team to meet stretch goalsDevelops project plans with the appropriate buy-in(in consultation with Directors, and Sr.Leadership) listing resources, key milestones, and commitmentsDrives business knowledge acquisition through classroom training, on-the job training and project participationDrives a strong understanding of the business environment, along with customer needs, expectations, operating context, specific issues and cultural sensitivitiesMaintains customer focus, provides value addition to clients and ensures prioritsation of tasks to manage costs, works collaboratively with customers to resolve outstanding conflictsDisplays a personal level of contribution to the teams relationship with customers and builds effective personal relationships with appropriate staff in the customer organizationInvests own time and effort in growing personal and functional contacts across appropriate levels in the business

Keyskills :
escalations customer focus dashboards process leader