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Chief Manager - Insurance Telesales

8.00 to 12.00 Years   Indore   22 Feb, 2025
ICICI LOMBARD GENERAL INSURANCE CO LTD
Job LocationIndore
EducationNot Mentioned
SalaryRs 8 - 12 Lakh/Yr
IndustryInsurance
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Job Profile:Clearly define responsibilities for all levels and develop key performance indicators/goals to ensure effective and efficient operation of the call centreContinuously engage with other functions in the Organization to improve processes by eliminating gaps for better service delivery and an inclusive culture for the Call Center TeamAssist the Site Head in ensuring that a healthy, performance oriented and positive culture prevails in the Call CenterAsisst the Site Head in ensuring work-as-usual in absence of a peer i.e., another Managers absence on the floorEffectively manage customer escalationsSpear head Reward and recognition and other engagement activities at the CenterUndertaking regular one-to-one meetings, team meetings at various levels, training and counselling/coaching sessions for all direct reports, conducting regular performance appraisals and remuneration reviews.Budgetary management.Job Responsibilities;Assisting in the daily operation of the call centre to ensure KPIs are met and maintained in line with company defined objectives. Ensuring the process is compliant with the agreed quality guidelines. Ensuring customer complaints are actioned and resolved as per service guidelines. Assisting in the development and implementation of projects to improve performance against targets. Assisting in the analysis of performance and identification of improvement areas. Understanding the regulatory, fair trading and competition rules relating to the role enough to be able to comply with them. Seeking specialist support where appropriate. Actively supporting company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information. Coaching and mentoring team leaders/managers while assisting in their training and development. Assisting in budgetary management.

Keyskills :
telesalesinsurance saleshealth insuranceoutbound sales

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