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Customer Support Representative

0.00 to 4.00 Years   Indore   13 Apr, 2025
ICICI LOMBARD GENERAL INSURANCE CO LTD
Job LocationIndore
EducationNot Mentioned
SalaryRs 1.5 - 2.5 Lakh/Yr
IndustryInsurance
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Functional /Business Responsibilities:
    • Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
    • Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken
    • Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
    • Ability to understand and handle irate customers
    • Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
    • Ability to achieve stretched targets and able to manage the organization standards
    • Maintain Superior quality service by following organization standards

Keyskills :
call center operationscustomer serviceinbound voice processcustomer retentioncommunication skillscustomer satisfaction

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