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Front Desk Manager

2.00 to 6.00 Years   Indore,Other Madhya Pradesh   01 Apr, 2025
Zostel
Job LocationIndore,Other Madhya Pradesh
EducationNot Mentioned
SalaryNot Disclosed
IndustryOthers
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    DESCRIPTIONYOU MUST: Always be great friends with our guests and break the ice between you and the travellers with ease Be really really organised Keep cool when the pressure hits Enjoy a super-fast pace Understand this is a business, be passionate about maximising revenue Be creative, innovative and digitally smart Be yourselfYOU WILL: Report to the Property Manager Be part of a dynamic team that embodies the Zostel spirit Take full ownership and resolve guest complaints yourself Engage with guests, fostering a passion for independent travel Have in-depth knowledge of your citys cafs, bars, restaurants, art and music Efficiently handle check-in and check-out processes ensuring accurate guest records Manage room reservations, modifications, cancellations and maintain up-to-date availability records Address guest inquiries, requests, and complaints promptly providing excellent customer service Use property management software for bookings, check-ins, check-outs and report generation Coordinate with housekeeping to ensure rooms are ready, monitor room inventory and conduct regular inspections Comply with all company policies, including Fire Training, Health & Safety and Food HygieneYOU ARE: Experienced within a front office hospitality environment and well versed with property management softwares Passionate for the hospitality and the youth travel market Fluent in English with knowledge of an additional language being desirable Experienced working with a Property Management SystemThis is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.Meals and stay will be provided for you at the property itself.,

Keyskills :
Customer ServiceHospitalityProperty ManagementRevenue MaximizationDigital MarketingProblem SolvingTeamworkCustomer Relationship ManagementCompliance ManagementLanguage SkillsCity KnowledgeReservation Management

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