k Supervisor

Job Description

RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO:
• 1. Supports and reports to the Assistant Executive Housekeeper. Oversees all operational aspects of staterooms on assigned deck(s), ensuring cleanliness, maintenance and presentation standards are managed to brand standards at all times and in all areas, including all guest staterooms and balconies, guest corridors, lockers, ice stations and storage areas in both the front and back of house.
• 2. Inspects staterooms/suites for cleanliness, maintenance, presentation, collateral, mini-bar and general set up standards for daytime and evening turndown service.
• 3. Assigns duties and responsibilities to team members. Observes and evaluates team to ensure high quality standards are met. Recognizes top performers and applies progressive disciplinary process for lowest performers.
• 4. Reports maintenance needs and follows up to ensure prompt completion.
• 5. Takes ownership for reacting to guest feedback and requests from assigned deck(s).
• 6. Provides training to all Stateroom Attendants, including classroom-style and on-the-job training, cleaning practices, procedures, equipment and materials. Provides evaluations and tracking development on an individual and team level, ensuring open and honest feedback is consistently provided.
• 7. Oversees luggage delivery for all guests on assigned deck(s) as part of each voyage turnaround, ensuring prompt delivery and collection.
• 8. Performs stores inventory on assigned deck for all operational needs and supplies and works to manage costs.
• 9. Monitors compliance to all USPH cleaning and sanitation procedures throughout assigned areas consistently. Addresses issues and findings immediately, and ensures corrective action and re-training take place.
• 10. Enforces organizational standards, procedures, and legal regulations and Workplace Safety. Attends mandatory crew and guest safety drills, training activities, courses and all other work-related activities as required.
Hiring Requirements:
• Minimum one year supervisory experience in housekeeping of large 4 or 5 Star hotel or cruise ship with at least 500 rooms
• Demonstrated experience supervising team of at least 10 employees
• Minimum of one to two years of guest room cleaning experience in 4 or 5 Star hotel or cruise line equivalent
• Specific knowledge of principles for providing exceptional customer service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards
• Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy
• Ability to work positively and cooperatively in a diverse team environment
• Working knowledge of cleaning procedures and equipment, chemical handling, linen par levels, public health standards, computers, internet access, and the ability to navigate within a variety of software packages (e.g. MS Office) and office equipment
• Completion of high school or equivalent required
Hiring Requirements:
• Minimum one year supervisory experience in housekeeping of large 4 or 5 Star hotel or cruise ship with at least 500 rooms
• Demonstrated experience supervising team of at least 10 employees
• Minimum of one to two years of guest room cleaning experience in 4 or 5 Star hotel or cruise line equivalent
• Specific knowledge of principles for providing exceptional customer service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards
• Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy
• Ability to work positively and cooperatively in a diverse team environment
• Working knowledge of cleaning procedures and equipment, chemical handling, linen par levels, public health standards, computers, internet access, and the ability to navigate within a variety of software packages (e.g. MS Office) and office equipment
• Completion of high school or equivalent required
• Required to speak English clearly and distinctly, has aptitude to read and write English in order to understand and interpret written procedures, including the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French, Mandarin, Italian or Portuguese preferred.
• All shipboard employees must be physically able to participate in emergency life saving procedures and drills.
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