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| Job Location | Indore |
| Education | Not Mentioned |
| Salary | Rs 2.5 - 3.5 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Customer Service (International)Technical Support / Helpdesk |
| EmploymentType | Full-time |
KEY RESPONSIBILITIES AND ACCOUNTABILITY Provide online/offline support for Global Customers. Resolve known customer issues through the use of a knowledge-base, direct use of tools, product user guides, and other reference materials. Be responsible to deliver a high quality, customer-driven, support service resolving customer inquiries at the first point of call wherever possible. Assist customer in resolving any open requests for support, assistance, information on Finances & transactions, etc. Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries. Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement for voice. Deliver First Call Resolution by handling customer requests and resolving customer issues as often as possible during the first contact. Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer. Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets. Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledge-base tools, internal applications etc.) Completes all training and development activities in timely manner Understanding of escalation handling procedures.
Keyskills :
enquiries warranty ownership training engagement escalation reynolds supervision communication etiquette guides operations utomotiveaftermarket customersatisfaction automotivesalestraining customercommunication grossprofit customersupport