Front Desk Executive

Job Description

Responsibilities:
• Welcome & greet clients, guests and service providers at the Centre to make them feel at comfort and redirect to a concerned professional/ room as may be directed by Manager Operations or therapists.
• Track & maintain records system for in-coming and out-going correspondences, documents, and centre records (Courier, Office Equipment Service Maintenance, etc.)
• Coordinate with staff, therapists and clients for scheduling & ensuring on time scheduling of appointments.
• Attend to calls received by Mpower The centre on all concerned contacts including telephone and e-mail; address queries, redirect to internal team as may be needed.
• Conversion of leads received via calls or any other marketing initiative into new clients sessions, supporting in to complete target on a monthly/quarterly/ yearly basis.

Keyskills :
customer handlingtime managementcustomer satisfactionguest relationsdata entryhotel managementfront desk