Customer Care Executive

Job Description

-Rotational shifts and OFFs6working days per week9.5 hours working per day including 1 hour break- EXCELLENT COMMS SKILLS- TECH KNOWLEDGEOnly Jaipur Location AvailableAll customer service executives function with a prime responsibility to build a positive company image and offer dedicated customer satisfaction. Here are the typical duties of a customer service employee:
• conducting customer satisfaction surveys to understand what areas of the companys services need improvements
• catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
• curating streamlined email and social media communication mediums for offers, updates and much more
• dealing with customer issues and churning out an easy-to-follow solution
• managing payment and delivery of customer orders
• helping customers choose the right product for their requirements and budget
• handling customer concerns and complaints in a timely manner
• informing customers of upcoming promotions or deals
• establishing a positive rapport with all clients and customers in person or via phone
• forming reports based on customer satisfaction statistics and helping their team to develop new skills
• fixing appointments based on the availability of customers and clients
• interacting with customers to ensure they have a desirable and shareable experience
They often pass on customer service data to higher authorities, which leads to significant changes within the customer service departments response guides and in-house processes.Customer care executives are experts in customer service, providing high-stakes customer service in large organizations and managing teams of customer care representatives. Any industry that involves business-to-customer sales employs customer care executives. They might work in a call center setting or in the corporate home office of a retail brand. Those who work in a corporate home office setting keep normal office hours. Those who work in 24-hour call centers may have to work evening or graveyard shifts.

Keyskills :
customer supportnight shiftcustomer carecustomer servicecommunication skillsblended processchat processtelecallingvoice process