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Customer Care Executive/Trainee

0.00 to 3.00 Years   Jaipur,Other Rajasthan   08 Oct, 2024
QDegrees
Job LocationJaipur,Other Rajasthan
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    We are seeking a dedicated and empathetic Customer Care Executive to join our team. The ideal candidate will be passionate about providing exceptional customer service, resolving inquiries efficiently, and ensuring customer satisfaction. As a Customer Care Executive, you will serve as the primary point of contact for our customers, addressing their concerns, providing product information, and facilitating solutions to enhance their overall experience with our company.Who are weWe are a business consulting and product innovation company. We empower our clients to enhance customer satisfaction and loyalty by leveraging the customer experience. Our vision is to make customer experience simple yet effective by innovative CX models, utilizing the power of digitization and human intelligenceJoin usCustomer Care Executive/TraineeFull TimeExperienceFresher- 2 YearsLocationJaipurAvailability to joinASAPNo. of openings5What we ask for Maintain a high level of product and service knowledge to effectively address customer inquiries and concerns. Process orders, returns, and exchanges in accordance with company policies and procedures. Collaborate with other departments to ensure seamless customer experiences and resolve issues efficiently. Keep detailed records of customer interactions, transactions, comments, and complaints. Follow up with customers to ensure their inquiries are resolved satisfactorily and obtain feedback to improve customer serviceRequirements Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment. Proficiency in basic MS-Office and Typing speed of 15 words/min with accuracy of 85% Flexibility to work in shifts (Day only) To apply, please submit your resume and a cover letter explaining your qualifications and interest in the role. QDegrees is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees,

Keyskills :
Customer ServiceProduct KnowledgeOrder ProcessingCollaborationRecord KeepingTime ManagementTypingFeedback CollectionMultitaskingMSOffice

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