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Customer Relationship Manager

2.00 to 7.00 Years   Jaipur,Other Rajasthan   24 Mar, 2025
StarMaxx HR Services
Job LocationJaipur,Other Rajasthan
EducationNot Mentioned
SalaryRs 2.0 - 6 Lakh/Yr
IndustryGems / Jewellery
Functional AreaMarketing / CommunicationCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Key Responsibilities
    • Develop and maintain long-term relationships with new and existing clients, ensuring a high level of customer satisfaction and loyalty.
    • Provide personalized service by understanding clients preferences, purchase history, and special occasions.
    • Manage and resolve customer inquiries, concerns, and complaints efficiently to maintain a high level of satisfaction.
    • Work closely with the sales and marketing teams to develop strategies for customer retention and engagement.
    • Organize exclusive events, previews, and personalized shopping experiences for VIP customers.
    • Maintain an updated customer database with detailed profiles, preferences, and purchase history.
    • Collaborate with the design and production teams to fulfill custom jewellery orders and special requests.
    • Stay updated on the latest trends in the jewellery market to provide informed recommendations to clients.
    • Identify opportunities for cross-selling and upselling to maximize sales revenue.
    • Monitor customer feedback and provide insights for service and product improvements.
    Requirements
    • Minimum 3 years of experience in customer relationship management, preferably within the luxury or jewellery industry.
    • Strong knowledge of diamonds, gemstones, and fine jewellery craftsmanship.
    • Excellent communication, interpersonal, and problem-solving skills.
    • Ability to build strong relationships with high-net-worth clients and understand their needs.
    • Sales-driven mindset with a strong ability to cross-sell and upsell.
    • Experience with CRM tools and customer database management.
    • High level of professionalism, integrity, and discretion when handling confidential client information.
    • Ability to work flexible hours, including weekends and holidays, as needed.
    Preferred Qualifications
    • Certification in gemology (GIA, IGI, or equivalent) is a plus.
    • Previous experience working with a luxury brand or high-end jewellery retailer.
    • Strong network of existing clients within the jewellery or luxury goods sector.

Keyskills :
customer relationshipgemscommunication skills

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