hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

IT Helpdesk Engineer - Incident Management

1.00 to 5.00 Years   Jaipur,Other Rajasthan   16 Dec, 2024
Cyfuture
Job LocationJaipur,Other Rajasthan
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    About The RoleAs an IT Helpdesk, you will be the first point of contact for our clients, providing exceptional technical support and troubleshooting solutions. You will be responsible for resolving a wide range of IT issues, from basic hardware and software problems to more complex network and system configurations.Key ResponsibilitiesIncident Management : Respond promptly to incoming support requests via phone, email, or ticketing system. Accurately log and categorize incident tickets. Prioritize and manage multiple incident tickets effectively.Technical SupportProvide first-level technical support for hardware and software issues, including : Desktop computers, laptops, and peripherals Operating systems (Windows, Linux) Microsoft Office Suite and other productivity applications Network connectivity and printer issues Troubleshoot and resolve common IT problems. Provide clear and concise explanations to users, both verbally and in writing.Remote Support Utilize remote desktop tools to assist users remotely. Diagnose and resolve issues remotely.Hardware And Software Installation Install and configure hardware and software components as needed. Perform software updates and patches.User Account Management Create, modify, and delete user accounts. Reset passwords and unlock accounts.Documentation Maintain accurate and up-to-date documentation of incident resolution processes and knowledge base articles. Contribute to the development of internal IT documentation.Required Skills And QualificationsTechnical Skills : Strong understanding of computer hardware and software Proficiency in Windows operating systems, Microsoft Office Suite, and Active Directory Knowledge of networking concepts (LAN, WAN, TCP/IP) Experience with remote desktop tools Ability to troubleshoot hardware and software issues effectivelySoft Skills Excellent verbal and written communication skills Strong customer service orientation Ability to work independently and as part of a team Problem-solving and analytical skills Attention to detailEducation And Experience Bachelors degree in Computer Science, Information Technology, or related field Minimum of 1 year of experience in IT helpdesk or technical support role(ref:hirist.tech),

Keyskills :
computer hardwaresoftwareActive DirectoryLANWANTCPIPtroubleshootingverbal communicationwritten communicationcustomer serviceanalytical skillsWindows operating systemsMicrosoft Office Suitenetworking conceptsremote desktop toolsproblemsolvin

APPLY NOW

IT Helpdesk Engineer - Incident Management Related Jobs

© 2019 Hireejobs All Rights Reserved