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Multiple Vacancies

Fresher   Jaipur   29 Aug, 2025
ASSIGNX GLOBAL SOLUTIONS LLP
Job LocationJaipur
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    • Handle incoming calls/outgoing, emails, and chat queries from customers.
    • Provide accurate information about products/services and resolve issues efficiently.
    • Escalate complex issues to relevant departments when necessary.
    • Maintain detailed and accurate records of customer interactions in the system/CRM.
    • Follow up with customers to ensure issue resolution and satisfaction.
    • Assist customers with order processing, billing, refunds, and account management.
    • Adhere to company policies, procedures, and quality standards.
    • Work closely with cross-functional teams (sales, technical, operations) for smooth resolution.
    • Provide feedback to improve customer experience and highlight recurring issues.
    • Meet defined performance metrics such as response time, resolution time, and customer satisfaction.
    • Should be fluent in English & Hindi

Keyskills :
hindienglish

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