Order Management Specialist

Job Description

Job DescriptionThe Customer Service Specialist will be responsible for providing the sales team with administrative support and enhances the efficiency of the sales process between the organization and its customers and for interacting with internal and external customers. The holder of this position supports the internal sales team by providing reports, processing orders as well as by communicating with customers and internal departments to ensure the correct processing of client orders and on time delivery.Main Responsibilities & Tasks:
• Validate customer orders, contract terms & related documents.
• End to end order processing activity & material planning.
• Work closely with internal and external customers to ensure orders, delivery slips and invoices are processed timely.
• Maintain delivery reliability as per company standards.
• Backlog reporting & analysis.
• Coordination with other functions like F&C, Sales, F&D, SCM & Compliance to ensure error free order processing.
• Handle Customer complaints & escalations.
• Manage demo & trial requirements from Sales.
• Liaison with F&C for audit requirements.

Keyskills :
sales managementorder processingorder administrationsupply chain operationssales orderorder management