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Senior Operations Engineer

15.00 to 25.00 Years   Jaipur   04 Apr, 2024
KINAL GLOBAL CARE PRIVATE LIMITED
Job LocationJaipur
EducationNot Mentioned
SalaryRs 12 Lakh/Yr
IndustryEngineering / Construction
Functional AreaSite Engineering / Project ManagementOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    • Client Support & Managed Services
      • Monitor and optimize production environments of global customers
      • Tier 1 triage, response, and resolution of client support tickets
      • Continuous training and documentation improvement to increase the percentage of resolutions within the Tier 1 team
      • Converting incident RCAs to product testing and monitoring system improvements, enhancements, and product stability, including job performance, data quality, user experience, etc.
    • Product Testing
      • Perform regression QA and UAT, utilizing autotests where viable, and enable the Service team for further and final product version verification
      • Adjust existing and build new autotests based on updates to the software
      • Develop reporting and tracking metrics for quality and thoroughness of product testing
    • Community Assets
      • Monitor and moderate the community forum, providing updates and responses where possible, engaging SMEs when necessary
      • Verify, update, and create new Help Center articles based on updates to the software, client questions and incidents, and the Services team s needs
      • Create training and how-to videos to complement Help Center articles
      • Create sample assets demonstrating best practices and example solutions achievable within the software

Keyskills :
product testinglead optimisationclient supportmonitoringincident managementdata qualitycloud computingtraininglinux

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