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Cloud Technical Solutions Engineer, Workspace (English, Japanese)

5.00 to 8.00 Years   Japan (Japan)   11 May, 2025
Google India Pvt Ltd
Job LocationJapan (Japan)
EducationAny Graduate
SalaryAs per Industry Standards
IndustryInternet/Dot com/ISP
Functional AreaIT Software : Software Products & Services
EmploymentTypeFull-time

Job Description

Cloud Technical Solutions Engineer, Workspace (English, Japanese)Location: Tokyo, JapanExperience Level: MidGoogle welcomes people with disabilities.Minimum Qualifications:

  • Bachelors degree in Computer Science, Information Systems, or related technical field or equivalent practical experience.
  • 5 years of experience in reading or debugging code with one or more of the following: Java, C, C , Python, or JavaScript.
  • 2 years of experience troubleshooting and advocating for customers needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
  • Ability to communicate in English and Japanese fluently as this is a customer-facing role that requires interactions in Japanese and English with local and international stakeholders.
  • Ability to work non-standard hours and differing work rotations/shifts.
Preferred Qualifications:
  • Experience with designing or managing large distributed systems.
  • Experience in using SQL queries to analyze datasets of logs, extracting insights for performance monitoring, troubleshooting, and security investigations.
  • Experience with managing hosted services/SaaS.
  • Knowledge of Unix/Linux or Windows environment, and APIs.
  • Understanding of one or more Internet technologies: web-tech (e.g., HTTP, DNS, TLS), email (e.g., SMTP, anti-spam, anti-phishing), networking (e.g., routing, TCP/IP), IP telephony (e.g., SIP, H323), Identity (e.g., AD, SSO, OAuth, AuthSub), and HTML5.
About the Job:Google Cloud accelerates organizations ability to digitally transform their business with the best infrastructure, platform, industry solutions, and expertise. We deliver enterprise-grade solutions that leverage technology all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Trusted by millions of customers, Google Workspace provides a suite of cloud-based productivity and collaboration tools, enabling teams to communicate, create, and work together from anywhere. Our Technical Solutions Engineers own our largest and most important customer issues in addition to providing level two support to our other support teams.Responsibilities:
  • Manage customers problems through diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Workspace.
  • Develop an understanding of Googles product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for diagnosis, identification, and resolution of issues.
  • Serve as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Work as part of a team of Engineers/Consultants that globally ensure 24-hour customer support. This will include a need to work non-standard work hours or shifts.
  • Understand customer issues and advocate for their needs with cross-functional teams like Product Management or Software Engineering.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Googles Applicant and Candidate Privacy Policy.Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.See also Googles EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire. If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Keyskills :
code debugging customer advocacy technical troubleshooting sql query analysis cloud services management html5 sso java software engineering python javascript unix/linux internet technologies security windows consultant infrastructure

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