Concierge Executive

Job Description

Assist customers with their travel inquiries and provide personalized recommendations. Handle booking and reservation requests for flights, hotels, and other travel-related services. Ensure high customer satisfaction by resolving any issues or complaints in a timely manner. Provide accurate and up-to-date information on travel itineraries, visa requirements, and travel regulations. Collaborate with other departments to ensure smooth and efficient customer service operations. Maintain a high level of product knowledge to effectively address customer queries and promote our services. Stay updated on industry trends and new travel destinations to better assist customers in their travel planning. Meet individual and team targets for SLA and customer satisfaction (NPS). Handle customers personal data and payment information with confidentiality and accuracy. Assist in handling emergencies and provide necessary support to customers during travel disruptions. Handle Concierge services by providing seamless experience to the high-net-worth customers.

Keyskills :
hotel bookingconcierge servicescustomer satisfactionhotel operationssales managementhotel administration