Associate Relationship Manager- Affordable Mortgage

Job Description

Job RequirementsRole/ Job Title:Associate Relationship Manager-Affordable HLFunction/ Department:Affordable Mortgage LoansYears of Experience: 0-2 yearsContact Person- AakashContact Details- 91 hidden_mobileEmail : hidden_emailJob Purpose:To deliver a high-quality client service and customer retention. Enhanceproduct salesand newclient acquisition.Roles & Responsibilities:
• Identify new market opportunities and proactively work towardscustomer
• acquisitionandlead generationthrough localized initiatives such as canopy activities, leaflet
• distribution,cold calling, and similar engagement efforts.
• Service leads generated through front-line sales, cross-sell initiatives, or other
• internal/external channels, ensuring timely and effective follow-ups.
• Achieve individual performance targets related to income generation,product sales, and
• onboarding of new clients, as per the agreed objectives.
• Manage the end-to-end customer journey from login to disbursement, including
• documentation, counselling, fulfilment, and continuous handholding throughout the sanction and
• disbursal process.
• Ensure customers do not turn into non-starters, including proactive support to collections
• teams in recovering EMIs in case of payment defaults.
• Develop strong market relationships by actively engaging with local builders, business
• communities, and exploring new channel partners to expand outreach and visibility.
• Secondary Responsibilities:
• Deliver exceptional client service and focus on customer retention by building and nurturing
• strong relationships, thereby supportingproduct salesand driving new client acquisition.

Keyskills :
customer acquisitionlead generationmortgage loanlapbanking saleshome loanassociate relationship manager